pokok Terms and Conditions

01General Provisions

These terms and conditions ("Terms") govern the use of the pokok platform and all services included within it. By accessing the website pokok.cam or using any of our services, you are considered to have agreed to these Terms. If you do not agree with these Terms, please refrain from using our platform.

pokok is an online entertainment and gaming platform that provides services to users in Bangladesh. We aim to offer users a safe, transparent, and enjoyable environment. These Terms form a legal agreement between you and pokok.

These Terms are effective from the date of the latest update. We reserve the right to modify these Terms from time to time, and the date of each change will be noted.

02Account Registration and Use

To enjoy the full range of services on pokok, you need to create a personal account. You must provide accurate and complete information at the time of registration.

2.1 Registration Requirements

• You must be at least 21 years of age.
• Only one account per person is permitted.
• All information provided at registration must be true, accurate, and complete.
• It is your responsibility to keep your account password confidential.
• Transferring or selling your account to any third party is prohibited.

2.2 Account Security

If you suspect any unauthorized access to your account, notify our support team immediately. You are responsible for all activity on your account, whether authorized or unauthorized.

03Age Verification and Identity Confirmation

pokok provides services only to individuals aged 21 or older. We reserve the right to conduct identity verification at any time.

3.1 Documents Required for Identity Verification

• Scanned copy of National Identity Card (NID) or passport.
• Proof of residence (utility bill, bank statement, etc.).
• Proof of ownership of the payment method (where applicable).

Withdrawals may be placed on hold until verification is complete. Providing a false identity is a serious violation and may result in permanent account closure.

04Deposits and Withdrawals

4.1 Deposits

Depositing money on pokok is easy and secure. We support the commonly used payment methods in Bangladesh.

• Minimum deposit amount: ৳300 (for all methods).
• Supported methods: bKash, Nagad, Rocket, bank transfer.
• Deposited funds are generally credited to your account instantly.
• If deposit details are incorrect, the transaction may be cancelled.

4.2 Withdrawals

• Minimum withdrawal amount: ৳1,000.
• Withdrawal timeframe: generally completed within 30 minutes to 3 hours.
• Withdrawal requests go through a verification process.
• Wagering requirements must be met before withdrawing from bonuses.

4.3 Transaction Cancellation

In the event of a technical error or suspicious activity, pokok reserves the right to suspend or cancel any transaction. The relevant user will be notified in such cases.

05Bonuses and Promotions

pokok offers various types of bonuses and promotional offers. Each bonus has its own applicable terms and conditions.

5.1 Welcome Bonus

• 100% bonus on the first deposit, up to ৳10,000.
• Wagering requirement: 20 times the total of the initial deposit and bonus.
• This bonus can be received only once per user.
• Bonuses cannot be withdrawn without meeting the wagering requirements.

5.2 VIP Program

Our VIP program has three tiers — Bronze, Silver, and Gold. You can move up to a higher tier by playing regularly.

• Bronze: Weekly cashback up to 0.5%.
• Silver: Weekly cashback up to 1.0%.
• Gold: Weekly cashback up to 1.5%.

5.3 General Conditions for Promotional Offers

• A promotion cannot be combined with multiple offers at the same time unless specifically stated.
• pokok reserves the right to modify or cancel any promotional offer at any time.
• All bonus offers apply to residents of Bangladesh.

06Gaming Rules

All games operated on pokok have their own rules. Please read the rules of the relevant game carefully before playing.

6.1 General Gaming Conditions

• The outcome of all games is determined by a Random Number Generator (RNG).
• If a game is cancelled due to a technical error, the bet for that round will be refunded.
• If the internet connection is lost during a game, the outcome will be determined according to the server log.
• If you have an objection to the outcome of any game, you must notify the support team within 48 hours.

6.2 Live Casino and Sports Betting

Additional rules apply to live dealer games and betting on cricket and other sports. Bets on live events will be settled only after the result has been confirmed.

07Prohibited Activities

The following activities are strictly prohibited on the pokok platform. Violating these prohibitions will result in permanent account closure and, if necessary, legal action.

• Creating or operating an account using another person's identity.
• Using software, bots, or automation to operate games.
• Using multiple accounts for the purpose of bonus abuse.
• Using the platform for money laundering or illegal financial activities.
• Attempting to breach the platform's security systems or hacking.
• Harassing, threatening, or behaving inappropriately toward other users.
• Providing fraudulent or false information.
• Assisting minors in using the platform.

08Responsible Gaming

pokok believes in responsible gaming and is committed to ensuring the well-being and mental health of all our users. Gaming is for entertainment, not a source of income.

8.1 Self-Control Tools

• Set deposit limits — daily, weekly, or monthly.
• Set betting limits — the maximum amount per bet.
• Use the self-exclusion feature to temporarily deactivate your account.
• Use the reality check option.

8.2 Support

If you feel that gaming is having a negative impact on your life, contact our support team immediately. We are able to provide further information and assistance on responsible gaming.

This platform is for individuals aged 21 and above only. Access by minors is prohibited.

09Account Closure and Suspension

pokok reserves the right to suspend or permanently close an account without prior notice in the following circumstances.

• Violation of any part of these Terms.
• Fraudulent or suspicious activity.
• Providing a false identity or information.
• Suspicion of money laundering or illegal activity.
• Abuse of the bonus system.
• Order from a court or law enforcement authority.

9.1 Closure at the User's Own Request

You may close your account at any time. Please withdraw any available balance before closing your account. Send your account closure request to the support team.

10Privacy and Data Protection

The protection of your personal information is extremely important to us. We use SSL encryption technology to keep all data secure.

We collect only the information necessary to provide our services and do not sell your personal information to third parties. Read our Privacy Policy to learn more.

11Disclaimer & Limitation of Liability

pokok strives to provide the highest quality of service, however in certain situations our liability is limited.

11.1 Grounds for Disclaimer

• Losses caused by internet disconnection or technical failure.
• Cases where user account information is leaked or stolen due to the user's own negligence.
• Delays caused by errors on the part of third-party payment providers.
• Unforeseen natural disasters or force majeure situations.

In any situation, pokok's maximum liability will be limited to the value of the relevant transaction.

12Changes to Terms

pokok reserves the right to modify, add to, or cancel these terms at any time. The updated terms will take effect from the date of publication.

For significant changes, we will notify users via their registered email address or through a notice on the platform. Continued use of the platform after any changes will be considered as your acceptance of the new terms.

13Dispute Resolution

If any dispute arises between you and pokok, an attempt will first be made to resolve it through our customer support team.

13.1 Complaints Process

• As the first step, submit your complaint via live chat or email.
• Our support team will respond within 48 hours.
• Complex matters may require more time — you will be kept informed.
• When submitting a complaint, please provide your account ID, date, and detailed information.

If resolution through the support team is not possible, the matter will be escalated to higher authority. pokok always strives for fair and transparent dispute resolution.

14Contact

If you have any questions or comments about these terms, please get in touch with us.

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our support team is always by your side. Contact us in Bengali and get help quickly.