pokok's Privacy Policy

1. Types of Information Collected

pokok may collect the following types of information while you use the platform:

1.1 Information Provided Directly

• Full name, email address, and date of birth provided at the time of registration.
• Information from a national identity card or other identity documents provided for account verification.
• Payment information provided during deposits and withdrawals — such as a bKash number, Nagad number, or Rocket number.
• Information shared when contacting our support team.
• Information provided when participating in promotional offers or competitions.

1.2 Automatically Collected Information

• IP address, browser type and version, and operating system information.
• Device identification information and unique device identifiers.
• Site usage patterns, pages visited, and session duration.
• Information obtained through cookies and similar tracking technologies.
• Gaming activity logs, betting history, and transaction records.

2. Purpose of Information Collection

pokok uses your information for the following legitimate purposes:

• Account Management: Information is used to create, maintain, and manage your account.
• Identity Verification: Information is verified to ensure responsible gaming and to prevent access by minors (for users aged 21 and above only).
• Transaction Processing: The necessary information is used to complete deposits, withdrawals, and other financial transactions.
• Customer Support: Information is used to resolve your issues and improve service quality.
• Fraud Prevention: Information is analysed to prevent illegal activity, fraud, and money laundering.
• Service Improvement: Analytical information is used to improve the user experience and develop new features.
• Promotional Communications: With your consent, information is used to inform you about relevant offers and updates.
• Legal Compliance: Necessary information is retained to comply with applicable laws and regulations.

3. Information Sharing and Disclosure

pokok does not sell or rent your personal information to third parties. However, information may be shared in the following circumstances:

3.1 Service Providers

Limited information may be shared with trusted third parties to provide core services such as payment processing, technical infrastructure, and customer support. These providers operate under our instructions and are required to comply with our privacy standards.

3.2 Legal Obligations

Information may be disclosed in response to court orders, government directives, or other legal processes. Information may also be shared with relevant authorities in connection with anti-money laundering and fraud investigations.

3.3 Business Transfers

In the event of a company merger, acquisition, or sale of assets, user information may be transferred. You will be notified in advance in such circumstances.

4. Cookies and Tracking Technologies

pokok uses cookies and similar technologies to improve service quality and provide a personalised experience.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the site. They maintain your login session, store security tokens, and retain form information. Without these cookies, the site will not function properly.

4.2 Analytical Cookies

These cookies help us understand how users are using the site. We use this information to improve service quality and the user experience.

4.3 Cookie Control

You can manage cookies through your browser settings. However, disabling certain cookies may limit the functionality of the site.

5. Data Security Measures

pokok uses industry-standard security measures to protect your information:

• SSL Encryption: All data transfers are encrypted using SSL (Secure Socket Layer) technology, which protects against data interception.
• Secure Servers: Your information is stored in high-security data centres with strict access controls in place.
• Two-Factor Authentication: A two-factor authentication process is used to prevent unauthorised access to accounts.
• Regular Security Audits: Regular security assessments are conducted to identify and address vulnerabilities in our systems.
• Staff Training: All our staff are trained on best practices for data protection.
• Access Restrictions: Only authorised staff can access personal information on a need-to-know basis.

However, no method of transmitting information over the internet or electronic storage is completely secure. While we use industry-standard methods, we cannot guarantee absolute security.

6. Data Retention Period

We retain your personal information in accordance with the following policy:

• Active Accounts: Information will be retained for as long as your account remains active.
• Inactive Accounts: After a prolonged period of inactivity, the account and related information may be archived.
• Legal Obligations: Financial transaction records and verification documents are retained for a specified period as required by law.
• After Account Closure: Certain information may be retained after account closure as required by applicable law.

7. Your Rights

You have the following rights regarding your personal information:

7.1 Right of Access

You may request a copy of the information we hold about you at any time. We will generally respond to such requests within 30 working days.

7.2 Right to Rectification

If your information is incorrect or incomplete, you may request a correction. You can update some information yourself through your account settings.

7.3 Right to Erasure

In certain circumstances you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations or legitimate interests.

7.4 Right to Withdraw Consent

You may withdraw consent given for promotional communications at any time. This can be done by clicking the unsubscribe link in an email or by contacting us directly.

7.5 Filing a Complaint

If you have any complaint about how your information is handled, please contact us directly. We take all complaints seriously.

8. Third-Party Services and Links

pokok's services are integrated with third-party payment providers — such as bKash, Nagad, and Rocket. These external services have their own privacy policies which are outside our control. We are not responsible for the privacy practices of these third-party services.

Only the minimum information necessary to process your transaction is shared with these providers. Complete card or account details related to payments are not stored on our servers.

9. Privacy of Minors

pokok is operated for users aged 21 and above only. We do not intentionally collect any information from minors. If we become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed.

An age verification process is followed at the time of registration. If a parent or guardian believes their minor child's information is in our system, please contact us immediately.

10. International Data Transfers

Your information may be processed on servers located outside Bangladesh as necessary to provide our services. For such transfers, we ensure that your information remains protected in accordance with the standards described in this Policy.

Countries to which data may be transferred may not have data protection measures equivalent to those in your country. However, we always strive to ensure the highest level of protection for your information.

11. Changes to This Policy

pokok may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• A clear notice of the changes will be displayed on the website.
• A summary of the changes will be sent to your registered email address.
• The "Last Updated" date at the top of this page will be updated.

Continued use of the site after changes are made will be considered acceptance of the updated policy. We therefore recommend that you check this page regularly.

12. Responsible Gaming and Use of Information

pokok is committed to responsible gaming. We can analyse information about your gaming activity to identify potentially problematic behaviour and provide the necessary support.

If we believe a user needs support, we will provide information about responsible gaming resources. To learn more about this initiative, please visit our Responsible Gaming page.