❓ Frequently Asked Questions
Answers to all your questions about pokok
From opening an account to bonuses, payments, and responsible gaming — find straightforward answers to the most important pokok questions here.
pokok is a trusted online casino and betting platform in Bangladesh. We understand that both new and experienced players have many questions. On this page we have answered the most frequently asked questions about account registration, deposits and withdrawals via bKash and Nagad, bonus terms, game rules, and responsible gaming. If you cannot find the answer to your question here, contact our 24/7 Bengali live chat support — we are always here for you.
Account and Registration
To open an account at pokok you need an active mobile number, a valid email address, and a strong password. The registration process is straightforward and takes just a few minutes. We use SSL encryption to keep your information secure. Please provide accurate details to avoid any issues when withdrawing funds in the future.
Yes, pokok is for players aged 21 and above only. Keeping minors away from gaming is our responsibility. During registration you must confirm that you are 21 or older. We reserve the right to verify your age at any time.
No, each person may hold only one pokok account. Creating multiple accounts is against our rules, and if this is detected all related accounts may be closed. If you are having trouble accessing your existing account, please contact us via live chat.
Click the "Forgot your password?" option on the login page and enter your registered email address or mobile number. A verification code will be sent to you. Use the code to set a new password. If you run into any issues with this process, contact our 24/7 live chat support.
pokok is fully mobile-friendly. No separate app download is needed — just open pokok.cam in any browser on your phone (Chrome, Firefox) and play directly. It works smoothly on both Android and iOS.
Deposits and Withdrawals
Money deposited via bKash is generally credited to your pokok account instantly. In most cases your balance updates within 1 to 5 minutes. If it takes more than 15 minutes, contact us on live chat with your transaction ID and we will resolve it quickly.
The minimum deposit amount across all payment methods (bKash, Nagad, Rocket, bank transfer) is ৳300. The minimum withdrawal amount is ৳1,000. Requests below these amounts cannot be processed.
Withdrawals from pokok via Nagad and all other methods are generally completed within 30 minutes to 3 hours. The same timeframe applies to bank transfers. Make sure your account verification is complete before requesting a withdrawal.
pokok itself does not impose any additional fees. However, bKash, Nagad, or Rocket may apply their own charges — please check with your payment provider for details. Bank transfers may also carry the bank's own applicable charges.
Yes, you can deposit money directly into your pokok account via Rocket (Dutch-Bangla Mobile Banking). On the deposit page, select Rocket, send money to the number shown, and confirm with the transaction ID. The minimum deposit is ৳300.
A withdrawal may be rejected because your account verification is incomplete, the wagering requirement has not been met, or the amount is below the minimum. Contact our live chat to find out the reason and get a quick resolution. Our team is ready to assist in Bengali 24/7.
Games and How to Play
To bet on BPL or any cricket match, log in to your pokok account and go to the cricket section. You will see ongoing and upcoming matches. Select your preferred event, review the markets and odds, and set your bet amount. Live betting is also available while the match is in progress.
RTP, or Return to Player, is the average rate at which a game returns money to players over the long term. A higher RTP means there is a greater chance of more of your bets coming back over time. However, RTP does not guarantee a win — it is an average across millions of spins. All games at pokok are provided with fair play ensured.
Yes, pokok's live casino games are fully mobile-compatible. Live table games from Evolution Gaming and Ezugi run smoothly on any modern smartphone. With a good internet connection you will get the full real-time live dealer experience.
Aviator (Spribe) is a crash-style game. A plane takes off and a multiplier keeps rising. You need to cash out before the plane crashes — cash out at the right time and your bet is returned multiplied. If the plane crashes first, you lose your bet. You can also place two bets at the same time.
All games at pokok are supplied by world-class providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming, who have their game fairness regularly verified by independent auditing bodies. pokok itself is also committed to a fair play policy.
Yes, live betting on IPL, T20 World Cup, and any major cricket tournament is available at pokok. Real-time odds change with every over, wicket, and partnership while the match is in progress. The same applies to Bangladesh national team matches.
Bonuses and Promotions
When you open a new account at pokok and make your first deposit, you will receive a 100% match bonus of up to ৳10,000. For example, deposit ৳5,000 and receive an additional ৳5,000 as a bonus. The wagering requirement for this bonus is 20 times. To receive the bonus, you must activate the relevant offer at the time of your first deposit.
A 20x wagering requirement means you must wager the bonus amount 20 times before you can withdraw it. For example, if you receive a ৳5,000 bonus, you need to place a total of ৳100,000 in bets before the bonus becomes withdrawable. The wagering contribution rate may vary by game — see the full terms and conditions page for details.
pokok has three VIP tiers: Bronze, Silver, and Gold. Bronze members receive up to 0.5% weekly cashback, Silver members receive 1.0%, and Gold members receive 1.5% weekly cashback. You can move up to higher tiers by playing regularly. Each tier also comes with exclusive promotions and priority support.
No, bonus money cannot be withdrawn directly. You must first meet the specified wagering requirement. However, you can use the bonus to play any game, and any winnings after that become withdrawable as real money. Each bonus has a limited validity period — if it is not used within the set time it will expire.
Yes, pokok regularly runs promotional offers during Eid, BPL season, and other special occasions. Check the promotions section of your account regularly to stay updated, and you can also ask us via live chat. Each offer has its own terms and conditions.
Security and Responsible Gaming
pokok uses the highest level of SSL encryption technology to protect all your personal and financial information. We do not share your information with third parties. To ensure safe browsing, always access the site directly at pokok.cam.
pokok gives responsible gaming the highest priority. If you would like to take a temporary break, contact us via live chat or email — we can arrange a temporary account suspension or a permanent self-exclusion. Visit our responsible gaming page to learn more.
Regulations around online gaming vary from country to country. pokok advises users to comply with the laws and restrictions of their own country. If you have any doubts, make sure you are clear on local laws before proceeding. We always encourage responsible and informed gaming.
If you think someone has accessed your account without authorisation, contact our live chat immediately or email us at [email protected]. We will secure your account promptly. Always use a strong, unique password and never share your login details with anyone.
pokok's support team provides assistance in Bengali 24 hours a day, 7 days a week. Click the live chat button on any page of the site to speak with us directly. For email support, write to [email protected]. For urgent matters, live chat gives you the fastest resolution.
Yes, pokok provides responsible gaming tools. You can set deposit limits, set break times, and request self-exclusion. Visit our responsible gaming page to learn more about these options. Play within your limits and keep gaming as entertainment.
Still have questions? Contact support
Our Bengali support team is with you 24/7. Speak to us directly on live chat or write to us by email — we will help you as quickly as possible.
[email protected] | 24/7 Bengali Live Chat