Someone I know has a gaming problem — how can I help?

Start by speaking with empathy rather than judgment. Encourage them to acknowledge the problem and seek help. You can email us on their behalf at support@pokok.cam or contact us via live chat. Our team will handle the situation with sensitivity.

Safe and Responsible Gaming

pokok Responsible Gaming —
Your safety is our priority

Entertainment should be enjoyable. pokok is committed to helping you enjoy games in a safe, informed and controlled way.

21+ For those aged 21 and above only

Our Protection Tools

pokok believes that online gaming is an enjoyable form of entertainment — when experienced responsibly. We care about the mental and financial wellbeing of every one of our users. That is why we provide several important protection tools that help you stay in control of your gaming.

Deposit Limits

You can set a limit on how much you can deposit per day, per week or per month. This limit helps you stay within your budget and avoid overspending. There is a waiting period of at least 7 days before an increase takes effect, but a decrease takes effect immediately.

Time-Out Feature

If you feel you need a temporary break, activate the time-out feature. You can temporarily suspend your account for any period from 24 hours up to 6 weeks. You will not be able to log in during a time-out — it is an effective cooling-off method.

Self-Exclusion

If you feel that gaming is having a negative impact on your life, choose self-exclusion. You can take a lasting break from 6 months up to 5 years. During this time you will not receive any promotional messages and any attempt to open a new account will be blocked.

Session Time Limits

Set a maximum time for each gaming session. Once that time is up, you will be logged out of your account automatically. This helps break the habit of playing for hours on end and encourages you to take regular breaks.

Betting History Review

You can log in to your account at any time to view your full betting and transaction history. Staying aware of your spending patterns is an important part of responsible gaming.

Reality Check

While playing at pokok, you can receive regular break reminders. These messages remind you how long you have been playing and what your total spend is. This helps you make informed decisions.

Age Verification and 21+ Policy

pokok is for those aged 21 and above only. We strictly prevent minors from accessing the gaming platform. An age verification process must be completed at registration and we reserve the right to verify or suspend any account in cases of doubt.

If a minor in your household uses your device, please log out of your account and do not share your password. Parental control software can be used to block children from accessing online gaming sites.

Strict age verification process — at the time of registration and again when required.

Protection of minors — any suspicious account is investigated.

Parental guidance — we are committed to raising awareness about device safety.

21+ Age Policy

All services and games on pokok are strictly for adults only. We believe responsible gaming can be an enjoyable experience — but it must be approached at the right age and with the right mindset.

21+

Approved for those aged 21 and above only

Warning Signs of Problematic Gaming

Gaming is entertainment — but sometimes it can become a habit that gets out of control. If you notice the following signs in yourself, seek help now.

Spending beyond your budget — you are spending more than you can afford on bets and placing more bets to recover losses.

Strained relationships — gaming is damaging your relationships with family, friends or at work.

Hiding your gaming — you are concealing your gaming habits from family or those close to you.

Negative emotions — you feel frustrated, angry or anxious when you lose and become desperate to win.

Neglecting daily responsibilities — thoughts of gaming are stopping you from focusing at work or causing sleep problems.

Betting with borrowed money — you are spending borrowed money or money taken without your family's knowledge on bets.

The Golden Rules of Safe Gaming

Responsible gaming means enjoying games consciously and within set boundaries. Following the habits below will keep gaming an enjoyable form of entertainment at all times — never a burden.

Only bet an amount of money that, if lost, will have no impact on your daily life.

See gaming as entertainment rather than a way to earn income. A win is never guaranteed — keep that in mind.

Set time and money limits before each session and stick to those limits.

Take regular breaks while playing. Do not play for long stretches at a time.

Avoid gaming when you are stressed, sad or feeling low — it is not a solution to problems.

Do not place more bets to recover losses. This makes the situation worse.

Spend time with family and friends. Gaming cannot replace a social life.

Remember

Online gaming can be a source of enjoyment — but only when it is kept under control. pokok is committed to helping you maintain that control.

Our deposit limit, time-out and self-exclusion tools can be activated at any time from your account settings. Do not hesitate to use them whenever you need to.

Remember: seeking help is not a sign of weakness — it is a sign of courage.

Help and Support Centre

If you or someone close to you is experiencing gaming-related problems, do not try to face it alone. pokok's support team and our responsible gaming tools are here for you.

24/7 Live Chat

Our Bangla-speaking support team is ready to resolve any question or concern you have, seven days a week, 24 hours a day. Log in to your account and start a live chat.

Email Support

Account Settings

After logging in, activate deposit limits, time-out or self-exclusion at any time from your account settings. These changes are reviewed by our team.

pokok's Commitment to Responsible Gaming

pokok is more than just a gaming platform — we believe in the overall wellbeing of our users. That is why we place responsible gaming at the heart of our business values. We never encourage problematic gaming behaviour and are committed to giving full support to users who need assistance.

Under our responsible gaming policy, we: maintain strict age verification; provide self-exclusion and limit-setting tools; monitor user gaming behaviour and proactively offer support when unusual patterns are observed; and ensure immediate assistance through a 24/7 Bangla-speaking support team.

Your personal and financial information is kept secure through SSL encryption. Our games are tested regularly to ensure fair play. Our goal is for your experience at pokok to always be fair, safe and enjoyable.

Frequently Asked Questions

Log in to your account and go to the "Responsible Gaming" section in your account settings. There you will find options to set daily, weekly or monthly deposit limits. Lowering a limit takes effect immediately, but increasing a limit is subject to a minimum waiting period of 7 days. For any issues, contact us via live chat.

Once self-exclusion is activated, you will not be able to log in to pokok for the specified period. During this time you will not receive any promotional emails or messages. Any attempt to open a new account while self-exclusion is active will also be blocked. Once the period ends, you will need to contact our support team to regain access.

A time-out is a temporary break — from 24 hours up to 6 weeks. Your account is reactivated automatically once the period ends. Self-exclusion is longer-term — from 6 months up to 5 years. It is for those who want a long break from gaming or feel that gaming is having a negative impact on their life.

Start by speaking with empathy rather than judgment. Encourage them to acknowledge the problem and seek help. You can email us on their behalf at [email protected] or contact us via live chat. Our team will handle the situation with sensitivity.

No. pokok is only for those aged 21 and above. Not only those under 18, but anyone under 21 cannot use this platform. Age is verified at the time of registration and additional verification is carried out on any suspicious account. Protecting minors is our highest priority.

Any balance in your account can be withdrawn before activating self-exclusion. The minimum withdrawal amount is ৳1,000. Your balance is kept safe during the self-exclusion period. Contact our support team before activating self-exclusion for more details.

Play Safely — Keep the Fun Going

Play responsibly and enjoy pokok's wide collection of games.

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pokok Responsible Gaming —Your safety is our priority